Privacy Policy
Last updated: 27 de novembro de 2025
1. Introduction
BIA ("we", "our", or "company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our intelligent agent platform for e-commerce.
2. Information We Collect
We collect information you provide directly, including: name, email, payment information, store data, and settings. We also automatically collect information about your use of the platform, including access logs, usage metrics, and e-commerce integration data.
3. How We Use Your Information
We use your information to: provide and maintain our services, process transactions, send service communications, improve our platform, provide customer support, and comply with legal obligations.
4. Information Sharing
We do not sell your personal information. We may share information with: service providers who assist in our operations, integration partners (with your consent), and authorities when required by law.
5. E-commerce Data
When you integrate your store, we access product, order, and customer data necessary to provide our services. This data is processed according to the settings you define and is never shared with third parties without your authorization.
6. Data Security
We implement technical and organizational security measures to protect your information, including encryption in transit and at rest, strict access controls, and continuous security monitoring.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. After account termination, your data will be deleted within 90 days, except when retention is required by law.
8. Your Rights
You have the right to: access your personal data, correct inaccurate information, request data deletion, export your data, and withdraw consent for processing. To exercise these rights, please contact us.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze platform usage, and personalize content. You can manage cookie preferences through your browser settings.
10. International Transfers
Your data may be transferred and processed on servers located outside your country. We ensure that these transfers comply with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through the platform. We recommend reviewing this policy regularly.
12. Contact
For questions about this Privacy Policy or to exercise your rights, please contact: Email: [email protected]