Customer service that actually resolves issues
BIA is an AI agent connected to your e-commerce. It checks products and orders in real-time, and you can expand it with Apps for tracking, returns, exchanges, loyalty points and more.
An AI agent that actually does, not just responds
BIA uses intelligent tools to access your e-commerce data. Install Apps to expand its capabilities even further.
Product Lookup
BIA accesses your catalog in real-time, showing availability, prices, variations and product details.
Order Lookup
Your customers check order status, purchased items and history directly in chat, without needing human help.
App Store
Expand BIA with official Apps: delivery tracking, returns and exchanges, loyalty points, cashback and more.
Full Customization
Configure tone of voice, add business-specific instructions and set customer service rules.
24/7 Available
Serve your customers anytime, including weekends and holidays. BIA never rests.
E-commerce Integration
Connects with Shopify, WooCommerce, VTEX, Nuvemshop, Tray and others. Setup in minutes.
Intelligence that learns your business
BIA isn't just a chatbot. She understands your e-commerce and responds with precision.
Learns Automatically
BIA captures information from your products, prices, shipping policies, warranties and returns directly from your e-commerce.
Knows Your Policies
Delivery times, exchange conditions, warranties, payment methods. Everything answered correctly and automatically.
Follows Your Instructions
You define the tone of voice, specific business rules and custom instructions. BIA follows them precisely.
Transfers to Human
When the customer asks or the situation requires, BIA transfers to your agents. They are notified and respond within FALABIA.
Empower BIA with Apps
Install Apps from our official store to expand BIA capabilities and offer even more features to your customers.
Delivery Tracking
Real-time tracking with integration to major carriers and logistics providers.
Returns & Exchanges
Automate the return and exchange process with policy and deadline guidance.
Loyalty Points
Balance inquiry, redemption and accumulation rules through natural conversation.
Cashback
Show available cashback and guide on how to use it on the next purchase.
Reviews
Collect product and service reviews directly through chat.
Custom Apps
Build your own Apps or hire custom integration for your system.
How it works
Connect your e-commerce and start serving in minutes.
Connect your platform
Integrate with Shopify, WooCommerce, VTEX or other platforms in just a few clicks.
Configure BIA
Customize the tone of voice, add specific instructions and install Apps from the official store.
Start serving
Install the widget and BIA starts checking products, orders and using installed Apps.
Plans for every business size
Start free and scale as you grow. No surprises, no hidden fees.
Starter
Small businesses
Everything in Free +
- 100 conversations/month
- 1,000 AI responses/month
- 3 documents
- 2 apps
- Widget customization
- Basic analytics
- Support in 2 business days
Pro
Growing businesses
Everything in Starter +
- 400 conversations/month
- 4,000 AI responses/month
- 10 documents
- 5 apps, 3 agents
- Custom AI instructions
- Advanced analytics
- Support in 1 business day
Business
Established businesses
Everything in Pro +
- 1,000 conversations/month
- 10,000 AI responses/month
- 30 documents
- 10 apps, 5 agents
- API access
- Full analytics
Enterprise
Large enterprises
Everything in Business +
- Unlimited conversations
- Unlimited AI responses
- Unlimited documents
- Unlimited apps & agents
- Guaranteed SLA
- Custom integrations
- Account manager
Add-ons
Auto recharge
20 extra conversations
Extra users
Per additional user
Priority Support
Response within 2 business hours
Remove branding
Remove "Powered by FALABIA"
Frequently Asked Questions
Your e-commerce deserves intelligent service
Connect BIA to your catalog and order system. Install Apps to expand its capabilities. Your customers will love getting real answers.
Create Free Account